The online dog and cat food business market has exploded in recent years, attracting many new players to join. Not missing this opportunity, N.L. (25 years old), an office worker during the day, transformed himself at night into the owner of a Petko dog and cat food shop on Lazada. The special thing is that though he only works alone and does not hire employees, Petko still "carries" hundreds of orders every month, and his revenue grows steadily. Where is the secret behind this success?
Having only started the pet food business for half a year, N.L. has succeeded greatly. The shop continuously receives hundreds of orders each month, and revenue also grows steadily. The special thing is that N.L. only works alone and does not hire additional employees.
N.L.'s Petko booth is currently providing more than 50 high-quality food products and nutritional seeds for dogs and cats from reputable units such as Dr.Glint, Pate Royal, Dr.Soft, KANIVA…
As a dog and cat food distributor with an increasing number of orders, N.L. often has difficulty managing and processing orders effectively. Alone, L. has to import and package goods, leading to a lack of time for marketing activities and store development. Things get more challenging as the number of orders increases, especially during the platform's double-day sale, L.'s rented room is not enough to accommodate, and the busy work causes many orders to be delayed in handing over to the shipping platform, affecting the "Shipped on Time" index of her store.
Realizing these limitations, and not having enough time and cost to manage an additional packaging staff, N.L. decided to look for a third party to do all the logistics for her. From there, N.L. began to learn about order fulfillment, warehouse rental, and storage services - also known as fulfillment - to optimize the store's operating process.
After a comprehensive review, N.L. decided to choose EFEX - a safe fulfillment & express service - to support the storage, packaging, and delivery of the shop's orders.
Order fulfillment service is a solution to complete e-commerce orders. To put it simply, you just need to have products and sell them, from the time an order is generated until the product is shipped from the warehouse, checked, packaged, and delivered to the customer, all will be handled by EFEX.
Thanks to EFEX, N.L. "frees" himself from time-consuming and laborious logistics steps, focusing on sales and brand development. EFEX provides Petko Vietnam not only with warehouse space to store goods but also with a fast logistics process professional operating staff and modern tracking technology (using free multichannel order management software IChibaOne Commerce Layer built and developed by EFEX).
"I just need to deliver the goods to EFEX's warehouse and monitor it at home on a multichannel order management software that is directly connected to the warehouse provided by EFEX. Lazada orders will be automatically sent to our software system. Both you and the warehouse will have access to this information. The warehouse staff can then simply pick the ordered products, package them following the shop's specific packaging guidelines, and include barcode stickers, secondary labels, foam wrap, boxes, cards, and tape as needed. Orders from Lazada will have a shipper according to the floor's shipping unit proactively come to pick them up. The order status is updated right on the application, so I can easily track the number of orders coming in and out, and know which items are about to run out so I can plan to push more items. If I place orders outside, they also provide the feature to select and compare shipping prices between parties right on this software" - N.L. shared.
Just one month after using EFEX's Fulfillment & Express services, N.L has saved nearly 20 million VND per month on warehouse rental, packing staff, and inventory management costs. N.L can always monitor the status of goods movement at the EFEX warehouse through the software, making it easy to adjust inventory plans, push out excess stock, and reduce stockouts by up to 90% during peak times. Additionally, EFEX handles returns, and every packaged order is recorded on camera to ensure the shop's rights are protected.
With this growth momentum and the support of EFEX, N.L is looking to expand into new sales channels, boosting revenue across various social media platforms and e-commerce marketplaces in other markets. In addition to providing domestic fulfillment services in Vietnam, EFEX also offers fulfillment services in the U.S. and cross-border shipping to the U.S., Japan, and Southeast Asian countries, enabling N.L and Petko Vietnam to be ready for international online business anytime.
If your company is seeking similar solutions to Petko, please leave your contact information to receive a free consultation from the EFEX expert team today.
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