Get more customers, and save costs while still ensuring high-quality products with EFEX's all-inclusive fulfillment service. Whether you are running an e-commerce, retail, or B2B business, we handle it all.
A full guideline for starters
Multi-channel Fulfillment
Ecommerce Fulfillment
Cross-border Fulfillment
Outsourced Fulfillment
Pick & Pack Fulfillment
Fulfillment Cost
Multi-channel Fulfillment Guide
Distribute inventory among various stores while maintaining precise product counts to prevent both overselling and overstocking.
Allocate orders to the fulfillment center that is the nearest to the final customers to minimize delivery time & cost.
Maintain a first-class & smooth customer experience on multi-channels, especially with a 97% on-time delivery rate.
Quickly become the first 500+ customers of EFEX and gain access to a comprehensive Order Management SystemFREE, which enables seamless selling across multiple platforms, manage in one place.
Over 1000 customers using our built-in software could save up to 2 hours/day in managing selling.
Unlimited users
Unlimited orders
No fee
Unlimited features to use
Cross-border Fulfillment Guide
Simplify your cross-border shipping with our multimodal services: custom brokerage, value-added services, crossdock, etc.
On average, businesses witness a 30 - 60% savings on their fulfillment costs after adopting FBE
The ultimate Order Management System guide
What is an order management system?
The order management process
Omnichannel order management
Track and manage inventory
Automate order fulfillment
Comprehensive integration
Manage customer data
What is an Order Management System (OMS)?
An order management system (OMS) is a software platform that tracks sales, orders, inventory and fulfillment. A fully integrated OMS is able to manage sales across channels.
A simplified version of an order management process includes steps as followed:
1
Customers place an order
2
The OMS update the data
3
Data is transferred to warehouse
4
Fulfillment: pick, pack and ship
5
The OMS update the data
6
Customers get the package
7
Manage returns (if any)
Omnichannel order management
Omnichannel selling has been becoming a significant strategy to boost sales. However, managing orders across channels is a tough task. Let's check out some tips so that you can improve your performance!
Always update the stock level and link it to sales channels.
Take full advantage of integrated software to streamline the process.
Distribute orders to proper fulfillment centers to optimize delivery time and cost.
Track and manage inventory
Effective inventory management is a key to succeed in selling, how to control inventory correctly and strategically? That’s when the OMS appears to:
Keep a minimum amount of inventory to avoid overselling.
Ensure inventory quantities are displayed accurately across multiple sales channels and multiple warehouses.
Strictly manage goods expiry to reduce inventory wastage and additional costs associated with returns.
Automate order fulfillment
There are several parts of the order fulfillment process that can be automated:
Automatically push orders through stages of fulfillment, starting from when customers make purchases.
Smart picking list that suggests routes through the warehouse.
Automate the printing of labels or other documentation.
Comprehensive integration
You can’t take full advantage of an OMS if it doesn’t integrate with other software or platforms. Take some notes about integration when it comes to considering a suitable order management system:
Must-have integration: marketplaces, shopping carts, carriers, CRM and accounting.
Make sure that data transits smoothly between platforms if you don’t want the entire order cycle to get stretched.
The fact that the integration isn't stated on the website doesn't rule it out. Just send the vendor an email or call them; they'll be pleased to assist you.
Manage customer data
Smart order management is one of the great successes in sales. However, in order to break through and develop sustainably, businesses must know how to manage the world's most valuable resource - that’s Customer Data. An comprehensive OMS can help you do that with advanced features:
Take security seriously in gather customer information (name, age, phone number,...)
Catch, analyse, and forecast customer insights and behaviors to give suitable actions to motivate their buying decisions in the future.
Usually update & validate customer information, remove duplicate or non-existent data.
See how our customers start their business with Fulfillment by EFEX
Janbox - Buy from Japan
EFEX brings us great business time from all aspects
Mrs. Ngan Tran
Deputy Head of Operations at Janbox
We have chosen EFEX as our fulfillment partner and couldn't be happier with this decision. They not only help us reduce shipping costs but also provide an efficient and reliable warehouse management process. EFEX team is always ready to support and solve any issue quickly.
Ship60
EFEX is one of the most thoughtful partner that we've ever cooperated
Mr. Dang Minh
Head of Business Department at Ship60
EFEX is one of the most thoughtful partner that we've ever cooperated
RRS VIETNAM
The fulfillment savior named EFEX
Mr. Akira Napap
Business Manager at RRS VIETNAM
We had big issues with inventory. But that ended when we found EFEX. The ability to effectively manage and allocate inventory at high accuracy is what we have been looking for for a long time.
5th Floor, The Nine Tower, 09 Pham Van Dong, Cau Giay, Ha Noi, Viet Nam
[email protected]
