Capturing, tracking, and completing orders across two or more sales channels is difficult for many firms, particularly high-growth merchants. To make matters worse, 55% of merchants continue to use pen-and-paper manual methods at some stages in their logistics process, resulting in order mistakes and confusion.
Is there a solution to these problems? An order management system (OMS) checks stock levels across warehouses, aggregates order data from numerous channels, and coordinates with third-party logistics providers to get products to the end customer as quickly as possible.
This article will give specific example information about the Order Management System Examples and the 3 main stages in that diagram to have a deep understanding.
Order Management System Examples for Functions
OSM Functional Diagram
OSM (Order and Service Management) is an order processing system that accepts an order from a customer relationship management (CRM) system and manages the fulfillment functions required to accomplish it. Assigning a phone number, establishing service on the network, sending a phone, and running billing are all fulfillment functions. Let’s check out how it works through OSM Functional Diagram.
Creating the order, building and executing the orchestration plan, and running tasks and processes are the three key stages in order management depicted in the diagram.
To establish order, OSM uses a web service activity to receive orders from a source system of order. OSM utilizes order recognition to decide the order type to make depending on the specification of the order when it gets an order request. Using transformation rules, the order data is converted into an OSM-compatible format.
The policy on order lifecycle management, which determines the states through which the order may move, is also defined in the order specification.
Order items are derived by OSM using order data and then decomposes into order components on the basis of fulfillment patterns to produce and implement an orchestration plan. Dependencies in the plan of orchestration dictate the order that which activities can run.
When handling a client order, OSM may convert order items for offers, bundles, and products into order items for customer-facing services.
OSM does both manual and automatic actions when conducting processes. The Task web client is used to handle manual tasks. The framework for automation runs automated processes as plug-ins that utilize EXtensible Stylesheet Language Transformations (XSLT), Java, and XQuery scripts to interface with external systems.
Our article Order Management System Examples for Function partly might help you understand the main steps and functions in Order and Service Management. Please share your thoughts in the comments section below, Efexor via ourFanpageif we miss any information!