Order Management System (OMS)

Order Management System Examples for Functions

Ngoc Lee
Order Management System Examples for Functions
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Capturing, tracking, and completing orders across two or more sales channels is difficult for many firms, particularly high-growth merchants. To make matters worse, 55% of merchants continue to use pen-and-paper manual methods at some stages in their logistics process, resulting in order mistakes and confusion.

Is there a solution to these problems? An order management system (OMS) checks stock levels across warehouses, aggregates order data from numerous channels, and coordinates with third-party logistics providers to get products to the end customer as quickly as possible.

This article will give specific example information about the Order Management System Examples and the 3 main stages in that diagram to have a deep understanding.  

Order Management System Examples for Functions
Order Management System Examples for Functions

Order Management System Examples for Functions

OSM Functional Diagram

OSM (Order and Service Management) is an order processing system that accepts an order from a customer relationship management (CRM) system and manages the fulfillment functions required to accomplish it. Assigning a phone number, establishing service on the network, sending a phone, and running billing are all fulfillment functions. Let’s check out how it works through OSM Functional Diagram. 

👉 Read More: Basic Order Management System Design 

OSM Functional Diagram

Explain the function process

Creating the order, building and executing the orchestration plan, and running tasks and processes are the three key stages in order management depicted in the diagram.

  • To establish order, OSM uses a web service activity to receive orders from a source system of order. OSM utilizes order recognition to decide the order type to make depending on the specification of the order when it gets an order request. Using transformation rules, the order data is converted into an OSM-compatible format. 

The policy on order lifecycle management, which determines the states through which the order may move, is also defined in the order specification. 

  • Order items are derived by OSM using order data and then decomposes into order components on the basis of fulfillment patterns to produce and implement an orchestration plan. Dependencies in the plan of orchestration dictate the order that which activities can run. 

When handling a client order, OSM may convert order items for offers, bundles, and products into order items for customer-facing services.

  • OSM does both manual and automatic actions when conducting processes. The Task web client is used to handle manual tasks. The framework for automation runs automated processes as plug-ins that utilize EXtensible Stylesheet Language Transformations (XSLT), Java, and XQuery scripts to interface with external systems. 

👉 Read More: Order Management System For Ecommerce: Definition, Key Effect, Benefit 

The picture illustrates the OSM regions that perform functionality relevant to business processes like in-flight order changes:

  • Fulfillment states have the ability to handle states in order items and orders.
  • Order item states can be managed using predefined processing states. (Order item processing states, unlike fulfillment states, will not go down to the order level.) 
  • When doing jobs, order change management is undertaken, including the use of revision orders or reimbursement. A new orchestration strategy may be needed when revising an order.
  • Task events and internal orders all across the order management process can generate events that cause order management people to get notifications.

The diagram above depicts the OSM functionality's interfaces:

  • To transmit an order to OSM, CRM systems employ JMS queues. Demonstration and test systems can both benefit from HTML.
  • To discover, receive, and transform the data, you use XQuery scripts to configure orchestration. XQuery scripts can also be used in processes.
  • HTTP is used to interact with the OSM server by both the Task and Order Management web clients. 
  • To retrieve information from the OSM database, the reporting platform allows the use of SQL.
  • OSM connects to external systems through a number of interfaces, such as payment and shipping systems.

👉 Read More: Omnichannel Retail Solution: Benefits and Strategy

Our article Order Management System Examples for Function partly might help you understand the main steps and functions in Order and Service Management. Please share your thoughts in the comments section below, Efex or via our Fanpage if we miss any information!

Ngoc LeeNgoc Lee is an Content Creator Manager at EFEX. She wields her long-term expertise in Logistics and Supply Chain, harnessing her top-notch writing and research skills to bring incredibly valuable content. Whether you're a small startup or a well-established enterprise, Ngoc Lee is here to equip you with the essential knowledge of e-commerce, fulfillment, and all things business-related.